Frequently Asked Questions
Everything you need to know about your PRIVATE shopping experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that certain limited-edition releases may be final sale.
How do I determine my size?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a relaxed fit or sizing down for a more tailored look.
Which payment methods do you accept?
PRIVATE accepts all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Klarna for buy-now-pay-later options.
Can I modify or cancel my order?
To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team.
Are your products ethically sourced?
Yes, we prioritize sustainable manufacturing and ethical labor practices. All PRIVATE garments are produced in certified facilities that meet our high standards for social responsibility.